Shipping Policy

Last updated: August 10, 2025

At Quivytee, shipping is simple and dependable. Many pieces are handmade from solid wood, so every box gets extra padding and is handed to trusted carriers used to moving home furniture. From checkout to doorstep, you’ll see a clear price, a realistic timeline, and careful handling.

Where We Ship

We currently ship to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. We’re not able to ship to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example, Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so solid-wood items can be handled properly.
If your address falls outside these areas or is hard to reach, please contact us before ordering so we can confirm options.

Carriers We Use

We choose the delivery service based on where the order is going, the size and weight of the box, and current carrier capacity. Typical options include UPS (Ground, 3 Day Select, Worldwide), FedEx (Ground, Home Delivery, International), USPS for select small U.S. parcels, and DHL Express for international routes.
For large or heavy tables, Quivytee may use freight trucking with liftgate to lower the box to the ground and curbside delivery (delivery to your curb or driveway, not inside your home). If a signature is needed for higher-value orders, we’ll note this in your tracking email.

Shipping Costs (USD)

We use simple flat rates by region and offer free shipping above a posted order amount. Your exact total shows at checkout before you pay—no surprise delivery fees added later.

United States: $20 flat rate, free from $599
Europe & United Kingdom: $25 flat rate, free from $699
Canada & Australia: $30 flat rate, free from $799

Solid-wood furniture is bulky and heavy, so carriers charge by dimensional weight (size + weight), not just kilos. Each piece needs thick foam, corner guards, double-wall cartons, and, for larger tables, freight service with liftgate and insurance. We also split multi-item orders into multiple boxes to prevent damage. Our flat rates keep pricing simple and predictable—and Quivytee subsidizes part of the actual carrier cost so you get reliable packing, careful handling, and clear totals at checkout. If your order has multiple items, they may arrive in more than one box at no extra charge.

Taxes and Duties

The price you see at checkout—your product total plus any flat shipping fee—is all you pay to Quivytee. For international orders, Quivytee covers import taxes, VAT, and customs processing, so the carrier should not ask you to pay anything on delivery. If someone does request payment at the door, do not pay—contact us and we’ll take care of it.

Processing and Delivery Times

Most orders move to final checks and packing within 1–2 business days (Mon–Fri, excluding U.S. public holidays). Orders placed before 2:00 PM CST usually start processing the same business day; later orders start the next business day. Pre-order or made-to-order items ship after they’re finished; your confirmation email will show the estimated ship-by date.

Estimated travel times after the carrier picks up your parcel:
United States: 5–6 business days
Europe & United Kingdom (FR/DE/ES/IT/BE/PT): 6–8 business days
Canada & Australia: 7–10 business days

International shipments may need extra time for customs. Weather or carrier backlogs can add 1–3 business days.

Furniture Shipping and Assembly

Solid-wood furniture is sturdy and heavy. To protect the pieces and make moving easier, many items ship partly disassembled. Every order includes a clear, picture-based guide, and most include simple tools (like an Allen key/hex wrench). Most customers finish set-up in 20–30 minutes. Prefer help? Quivytee can recommend third-party assembly services in major cities across the U.S., Europe, Canada, and Australia (their fees are separate from standard shipping). If you need delivery to a specific room or help with stairs, tell us before we ship so we can suggest options.

Tracking Your Order

When your order leaves our workshop and showroom at 7383 E Lake Rd, Abilene, TX 79601, we’ll email you a shipping confirmation with your tracking number and a direct tracking link. Tracking can take 24–72 hours to show movement, especially on international routes while customs scans are pending. If there’s no update after 72 hours, contact us and we’ll check with the carrier.

If Something Goes Wrong

Damage on arrival: Please contact Quivytee within 72 hours of delivery. Include your order number and clear photos or a short video of the box and the affected areas. We’ll arrange a repair, replacement, or refund as appropriate. Keep all packaging until we confirm next steps.
Possible loss in transit: If the parcel hasn’t arrived within 14 business days after shipping, or tracking shows no movement for more than 7 days, reach out to us. If the package is confirmed lost, Quivytee will send a replacement at no extra cost or issue a full refund.

Order Changes and Cancellations

You may cancel any order that hasn’t started processing or shipped—please tell Quivytee as soon as possible, ideally within 24 hours of purchase. Once an order is processed and handed to the carrier, cancellation isn’t available. After delivery, you can use our Return & Refund Policy. For international orders, cancellation isn’t available once the shipment has cleared customs (when it’s officially approved to enter the destination country).
Address changes: If you need to update your address, contact us before shipping; after shipping, carriers may charge a re-route fee.

Questions or Support

Quivytee is here to help with shipping, cancellations, returns, or anything else related to your order.

• Address: 7383 E Lake Rd, Abilene, TX 79601

• Email: [email protected]

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST