Refund and Returns Policy

Last updated: August 10, 2025

At Quivytee, we handcraft solid-wood furniture and stand behind every piece. If something isn’t right, this policy explains how we’ll make it right. These terms apply to orders shipped to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Policy Overview

You may request a return within 30 days from the date your furniture is delivered.

If the issue is on Quivytee—for example carrier damage, a defect, or an incorrect item—Quivytee pays for return shipping and provides a prepaid label (we email you a carrier label to print and attach to the box).

If you’re returning for personal reasons (change of mind, size, color/finish, or style), you pay the return freight.
Refunds are sent to your original payment method within 7 business days after the item arrives back and passes inspection (we check condition and completeness). For international returns within the covered regions, no re-import fees apply.

General Conditions for Returns

Product condition. The item must be new, unused, unassembled, and unaltered. Signs of use—scratches, dents, stains, odors, pet hair, added or drilled hardware, touch-ups, or any changes—make the item ineligible.

Original packaging. Keep all packing: foam inserts, corner protectors, hardware packs, tools, manuals, and accessories. If packaging is missing, you’re responsible for equivalent protective repacking so the piece isn’t damaged in transit.

Proof of purchase. A valid order number or invoice is required.

Assembly status. Items that have been fully assembled, installed, glued, or had bases attached/leveled are not eligible unless Quivytee confirms a defect or transit damage.

Materials & use. Our furniture is made for indoor home or studio use.

Applicability. These conditions apply across the ten countries listed above.

Returns We Cover (Our Fault)

Quivytee will set things right if your piece arrives damaged, shows a real defect, or isn’t the model/size/finish ordered.

Transit examples: crushed corners, cracked tops, chipped finish.
Manufacturing examples: parts that don’t line up, tops that won’t sit flat, unstable bases, hardware that won’t seat correctly.

When Quivytee is responsible, return shipping is free (pickup arranged where available). You may choose a replacement (subject to stock/lead times) or a full refund. If you paid shipping at checkout, that fee is also refunded. Remedy terms are the same in all covered destinations.

Returns at Your Request (Change of Mind)

If a piece doesn’t suit your space or finish, you may return it within 30 days provided it remains unused, unassembled, and in original packaging.

Return freight is your responsibility and is nonrefundable. After inspection confirms condition and completeness, we refund the product price. Any original outbound shipping (if charged) is not refunded for change-of-mind returns.

Items That Cannot Be Returned
Gift cards (digital or physical)

Final-sale/clearance items

Any item that has been used, assembled, installed, modified, or refinished

Custom or made-to-order furniture—non-standard sizes, special edges, custom stains/finishes, inlays/carvings, or non-standard base specs—unless it arrives damaged or defective

How to Start a Return

Contact Quivytee within 30 days of delivery. Email [email protected] or use the Contact Us form with your order number and a brief description of the issue or reason for return.

For damage/defect claims, include clear photos or a short video of the affected area and the packaging (inside and outside).

Quivytee will reply within 1–2 business days with next steps and include a prepaid label when the issue is ours.

Ship returns to: Quivytee — Returns Department, 7383 E Lake Rd, Abilene, TX 79601, USA

Please repack all components so tops and bases cannot shift. Use the original foam and corner guards. If the original carton is unavailable, use a heavy-duty box with enough padding to prevent impact or rubbing.

Refund Timing and Method

Once your return arrives and passes inspection, Quivytee processes the refund within 7 business days to the original payment method (USD; major cards and PayPal). Prefer store credit? Tell us when you start the return. Your bank or card issuer may take up to 7 additional business days to post funds.

Restocking Fees

No restocking fees. If your return meets eligibility and passes inspection, you receive the full refundable amount.

Order Processing and Shipping Times
Orders are typically prepared for shipment in 1–2 business days (Mon–Fri, excluding U.S. public holidays). Estimated transit after dispatch:

United States: 5–6 business days

Europe & United Kingdom (FR, DE, ES, IT, BE, PT): 6–8 business days

Canada & Australia: 7–10 business days

Orders confirmed before 2:00 p.m. CST usually begin processing the same business day; later orders start the next business day. For carriers, tracking, and delivery options, please see our Shipping Policy.

Questions or Help

If you need help with a return, cancellation, delivery issue, or finish/care guidance, Quivytee is here to assist.

• Address: 7383 E Lake Rd, Abilene, TX 79601

• Email: [email protected]

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST